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1. AAS shall be responsible for parcels that are lost (entire carton only) during shipment from Sydney, Australia to Thailand, under the following terms and conditions:

1. In the event that a parcel is lost (entire carton), Free Insurance coverage of up to AUD 100 will be provided. Customers are not required to purchase additional insurance to receive this coverage.

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2. Should the customer wish to purchase additional insurance, a fee of 1.5% of the declared value of the goods will apply, with a minimum insurance charge of AUD 10.

In the event of a total loss (entire carton), compensation will be provided according to the declared value, subject to a maximum coverage limit of AUD 2,500.

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3. If the customer receives the goods and discovers any issues, the customer must notify AAS within 5 days from the date of receipt.

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4. AAS reserves the right to open and inspect customer parcels prior to shipment to Thailand without prior notice.

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5. AAS shall not be liable for or provide compensation for any damage to parcels under any circumstances.